Terms & Conditions

OVERVIEW

The use of this website and/or our services constitutes your agreement to the following terms and conditions. If you do not agree with any of these terms and conditions, please do not use this Website or our services.

If you are under the legal age of consent for your respective district, you are not allowed to access or use this Website or our services. You acknowledge and agree that you must be of legal age to purchase any of our products or services available on this Website or otherwise.

By submitting an order and/or payment, you acknowledge that you have read and understood these terms and conditions. You also agree to be legally bound by these terms and conditions, which form the entire agreement between You and Prime Axis Tech Solutions, LLC.

DEFINITION OF TERMS

“Website”
Means all online content on Prime Axis Tech Solutions, LLC website pages.

“Customer,” “You,” “Yours”
Means and refers to you and/or any other person submitting an order to Prime Axis Tech Solutions, LLC on your behalf.

“Company,” “We,” “Our”
Means and refers to Prime Axis Tech Solutions, LLC , a company operating under applicable laws.

“Product or Services”
Means and refers to all services and products provided by Prime Axis Tech Solutions, LLC to customers in accordance with their order.

“Order”
Means an order made via phone, email, or website by the customer to purchase services or products provided by Prime Axis Tech. Orders are confirmed by down payments via credit card, bank transfer, digital payment services, or other accepted payment methods.

SERVICE COMPLETION TIMELINE

Once payment is made, every service will be completed within 15 to 30 days depending on the project scope. This ensures that customers know when to expect the service delivery.

BILLING TERMS

All purchases made through our service are one-time payments. Customers must pay 100% upfront, and in return they will receive the full service without any recurring subscription fees unless otherwise stated.

OUR SERVICES

It is important that you carefully read and understand the refund policy in order to have full knowledge of the privileges and limitations governed by the Prime Axis Tech Solutions, LLC Policy.

It is your responsibility to read these Terms and Conditions before submitting any order or payment on this website.

RETURN

Due to the nature of digital services, we do not accept returns on fulfilled orders.

However, if changes are required to ensure quality standards such as editing, revisions, or corrections, we offer a revision process to help customers receive the best possible outcome.

If the delivered product does not meet the requirements specified at the time of the order, we will conduct an internal review and revise or recreate the service at no additional cost.

REFUND POLICY

At Prime Axis Tech Solutions, LLC , customer satisfaction is our priority. Our refund policy is designed to ensure fairness and transparency.

Important Notice

For refunds, contact us through email.

Refund requests must be made within 30 days of purchase. After that period, refunds will not be processed.

To request a refund contact us at:

Email: support@primeaxistech.com

Refunds are processed using the original payment method within 3 business days after approval.

Chargebacks

Initiating a chargeback without prior communication may cause delays. We strongly encourage customers to contact us first so we can resolve the issue promptly.

CHANGE OF MIND

a) Prior to Project Initiation
The customer is entitled to a 100% refund before our team starts working on the project.

b) Within One Hour of Order
If you change your mind after placing an order, you may request a refund within one hour of placing the order.

c) After Project Progress
If the project has already been initiated and revisions have been requested, we may provide a partial refund (up to 5%) to compensate for the work completed by our internal teams.

INCOMPETENT DELIVERY

If the delivered work does not meet the project requirements, customers must first utilize all available revision options.

We offer unlimited revisions to ensure customer satisfaction. Our team may reassign or rewrite the project to meet expectations.

If we are still unable to meet the agreed requirements, a refund may be processed through mutual agreement on an appropriate percentage.

LATE DELIVERY

We strive for on-time delivery. If a service is delayed due to the company’s fault and the customer has attempted to contact us at least three times, a refund may be processed once verified through documentation.

REFUND TIME FRAME

Refunds must be claimed within 10 days of the first submission or order delivery, provided that no revisions have been used.

Refund requests made after this timeframe will not be entertained.

CASES WHERE REFUND WILL NOT BE ISSUED

Refunds will not be issued in the following cases:

Minor technical errors such as grammar, typing mistakes, or formatting issues
Slight word count differences
Delays caused by the client (late communication or missing materials)

In some cases, we may offer partial refunds or future service discounts instead.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices and discounts for our services are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

Prime Axis Tech Solutions, LLC will not be liable to customers or third parties for any modification, price change, suspension, or discontinuation of the service.

CONTACT INFORMATION

Questions about these Terms and Conditions should be sent to:

Prime Axis Tech Solutions, LLC
Email: support@primeaxistech.com